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If you have any questions or concerns about our claims service, please contact us using one of the methods of communication below. If you have a claim to report, please contact your local independent agent.

If your efforts to reach your independent agent have failed and you have an emergency claim - you may call toll free (800) 435-0397 24 hours a day, 7 days a week.

We may also be reached at our claims office:

Vermont Mutual Insurance Group
89 State Street
PO Box 188
Montpelier, Vermont 05601-0188

Phone: (802) 223-2341
Toll Free: (800) 435-0397
Fax: (802) 229-7647

Hours of Operation: Monday - Thursday 7:45 a.m.- 4:30 p.m. | Friday: 7:45 a.m.- 3:15 p.m.

After Hours Emergency Claims Reporting:

Toll Free: (800) 435-0397

Click This email address is being protected from spambots. You need JavaScript enabled to view it. to send an email to Claims.

To report suspected Insurance Fraud, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

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Agent Locations: Connecticut, Maine, Massachusetts, New Hampshire, New York State, Rhode Island and Vermont.

Find an Agent

Agent Locations: Connecticut, Maine, Massachusetts, New Hampshire, New York State, Rhode Island and Vermont.